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Section 1 – General Terms and Conditions

Section 2 – Free London minicabs for 1 year Prize Draw Terms and Conditions.

Section 1

General Terms and Conditions


We “Swift Cars Services Ltd” reserve the right to alter or change the terms & conditions of our services stated here at any time.  By placing a Booking with us you agree to be bound by these Terms; all Passengers are bound by these Terms whether or not they are the party making the Booking.

References in these Terms to “us” or ”we” or “our” or “the Company” refers to Swift Cars Services Ltd, and references to “you” or “your” or “the Customer” refers to the party making a Booking with us or any person acting on their behalf.




The Company shall use all reasonable endeavours to get you to your destination on time, but shall not be responsible for any loss or damage due to delays. The Company always strives to deliver a reliable service. However sometimes cars cannot arrive at the time a customer has booked, for reasons beyond our control. If your car is running late, please contact our office immediately on 0207 328 3333 and we will do our best to tell you why your car is late and advise you of approximate arrival time.


It is the Customers responsibility to allow sufficient time for the journey and the Customer should allow additional time for delays and unexpected occurrences where the journey is important, especially if onward connections may be missed. Control Room staff may advise on average journey times but the decision and responsibility as to booking time ultimately lies with the Customer.


The Company will endeavour to book details correctly. However we will not be held responsible for any misunderstandings during telephone bookings between the booking telephonist and the customer resulting in late arrival of the vehicle, incorrect vehicle type or non arrival due to a cancelled booking. Under no circumstances shall the Company be liable (in contract or otherwise) for any loss of profits, business or for any indirect or consequential loss whatsoever.


All luggage or personal possessions are carried entirely at your risk. Items left by Customers in vehicles will be stored for collection at the Company head office. The Company, where relevant and within its means will attempt to contact the customer and inform them of their lost possessions.


The Company is principal, for the purposes of Regulation 9(14) of the Private Hire Vehicles (London) (Operators’ Licences) Regulations 2000 (as amended), and acknowledges its responsibility to the Customer in accepting the booking and provision of the journey.


The Company shall be entitled to cancel all services in the event of a declared national emergency, riot, fuel shortage, industrial action, extreme weather or terrorist attack, or other circumstances beyond its control.


If the car breaks down during your journey the Company will endeavour to arrange an alternative car to complete the journey as soon as practicable.


The customer shall compensate the Company against all losses, costs, damages and expenses arising from any act or omission of any passenger in their party.




We are insured for passenger travel. This insurance is for public liability and does not constitute as travel insurance.


Disorderly Behaviour


We reserve the right to refuse travel to anyone deemed to be a nuisance or danger to our passengers or employees. We may seek the help of the police to remove any offenders from our vehicles and will not pay compensation or refund in such circumstances.




If for some reason you are unhappy with the service, you should send your complaints to customercare@swiftcars.co.uk, where a member of management will respond ASAP.


Payment (Account Customers)


Invoices shall be paid in full within 30 days of issue thereof. Should any invoice not be paid within 30 days any outstanding invoices shall immediately become overdue which will automatically put the account on hold.


The Customer shall not be entitled for any reason to withhold payment of invoices due to the Company and in particular shall not be entitled to do so in circumstances where the Customer is in dispute with the Company and/or claims money or compensation from the Company in respect of the Services


Customer Account Number


The customer will be issued with an account number & some cases passwords which must be quoted on all bookings. The Company does not accept any responsibility whatsoever when security account numbers are used by unauthorised personnel and/or for unauthorised purposes.


Credit Card Bookings


There is no surcharge for card payments since 13th of January 2013. The customer has to present the card on which payment is made to our driver. The customer must also show matching photo ID and the cardholder must be present.

Once a card has been verified for a customer they will be able to use that card without ID in all future transactions.


Maximum Passengers and Bags per vehicle


    • Saloon- 1-4 passengers, 1-2 suitcases and 2 handbags.
    • Estate- 1-4 passengers, 3-4 suitcases and 2 handbags.
    • MPV:
    • 1-4 passengers, 6 suitcases and 6 handbags.
    • 5 passengers, 5 suitcases and 5 handbags.
    • 6 passengers, 2 suitcases and 6 handbags.
    • 7 seat minibus- 1-7 passengers, 8 suitcases and 8 handbags.
    • 8 seat minibus- 1-8 passengers, 8suitcases and 8 handbags.




The Customer agrees to make a fare payment to the Company in consideration of the provision of a private hire booking and journey.


The Company reserves the right to charge the Customer for any additional costs which may be incurred by the Company as a result of any variation from the Original Journey specified at the time of booking.


The Customer will be responsible for the conduct of all passenger(s) and shall pay for any loss and/or damage caused by such passenger(s) to the vehicle or any other property of the Company, including but not limited to cleaning costs following any spillage or soiling of the vehicle.


If the booking is cancelled upon arrival of the vehicle to collect the Customer of any passenger(s) a cancellation fee will be payable by the Customer to the Company.


Airport Pickups


In relation to collections from airports/airport pickups; there is 30 minute car parking fees included. The Company will allow 50 minutes (starting from the landing time). Thereafter the Company reserves the right to charge the Customer for the waiting/loading time after the 50 minutes plus any additional car parking fees (minus the first 30 minutes).


Cancelation Fees:


ASAP journeys- cancelation fees apply if the driver arrived at the pickup address.

Per bookings/local pickups- cancelation fees apply if the customer cancels 5 minutes or less before the booking and the driver is already dispatched.

Pre bookings/central London & Knightsbridge- cancelation fees apply if the customer cancels 10 minutes or less before the booking and the driver is already dispatched.

Pre bookings/outside our pickup area- cancelation fees apply if the customer cancels 20 minutes or less before the booking and the driver is already dispatched.

Pre bookings/outside M25- cancelation fees apply if the customer cancels 30 minutes or less before the booking and the driver is already dispatched.

Pre bookings/airport pickups- cancelation fees apply if the customer cancels after the driver has entered the car park.

The prices for cancellation are as follows:

    • Local- £5
    • Central London & Knightsbridge- £8
    • Outside our pickup area- £15
    • Outside M25- £25
    • Airport pickups- £25 + car parking fees


Changes to the Journey


In the event that the Customer requires the Company during the course of the Original Journey to make any alternative pick up(s) or collection(s)of passenger(s) or goods from other locations during the course of the Original Journey or drop off any passenger(s) at other locations other than specified in the Original Journey or to take any variation for the Original Journey route specified at the time of booking, additional charges may be applied by the Company, at its then current charge rate, which is available on request.

In the event that the Customer requires more than 4 passengers to travel in a vehicle and has not specified this at the time of booking of the Original Journey additional charges may be levied by the Company, at its then standard charge rates, which are available on request for the provision of a larger vehicle or the carriage of additional passengers in excess of 4.


Cleaning Costs

    • £50 for Saloon & Estate.
    • £60 for MPV & Minibus.


Waiting/Loading Time


The Customer and any passenger(s) and any luggage or personal items shall be ready for collection at the time specified by the Customer when the booking is made. The Company will allow 5 minutes for waiting or loading, when picking up the Customer and passenger(s). In the event that all Customers have not boarded the vehicle within 5 minutes of the time specified at the time of booking the Original Journey or if no time is specified the time of arrival of the vehicle at the pickup address the Company reserves the right to charge the Customer for the total loading/waiting time (for the avoidance of doubt, including the first 5 minutes).


All telephone calls will be recorded and monitored for training and security purposes.


Company Information:


Swift Cars Services ltd.

2d Dyne Road, London, NW6 7XB

Tel: 0207 328 3333

Fax: 0207 372 1661



Company registration No: 6270232

V.A.T No: 9171374502

Public Carriage Office (PCO) Private Hire Operator License: 635403